Car Parking

• To view, amend or cancel an existing car parking booking please log into the City of Derry Airport Car Parking system using your email address and unique password.
• Click Manage My Booking where you can update your booking details.
• Flexible carpark bookings can be cancelled before entry into the carpark, if not online by a supervisor at the Customer Service Desk.
• Please note that some car parking tariffs are not flexible and cannot be cancelled, refunded or amended.

How do I make a booking?

To make your booking visit https://prebook-cityofderryairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you.

When is the earliest I can make a booking? 

You can pre-book parking 12 months before you expect to enter the car park. Booking this early will enable you to get the best prices, but book a flexible tariff if your plans might change – some tariffs cannot be cancelled for a refund.

When is the latest I can make a booking? 

You can book parking up to 4 hours before you expect to enter the car park.

Does booking guarantee me a space?

Yes by booking in advance you are guaranteed a space in your chosen car park although you will not be able to choose the exact space in advance.

Can I book a disabled space?

City of Derry Airport do not differentiate the pre-booking of our car parking product for disabled parking spaces. If you require help or assistance by airport staff, please contact the Airport Customer Service Desk on +44 (0) 28 7181 0784 or email parking@cityofderryairport.com.

Why can’t I get a quote for the dates I’m looking for?

There may not be any pre-bookable spaces left, or your stay duration is outside of the minimum and maximum periods, or one of your entry / exit times is outside of the times of operation of our car park. Please email the City of Derry Airport Customer Services team who will be happy to assist you: parking@cityofderryairport.com

How are your prices calculated?

Our prices are based on a rate for every 24 hour period your car is in the car park, or part thereof.

When / how often do car parking prices change?

We always monitor our car parking prices and although they are scheduled for update on an annual basis, they can be changed at any time. Prices quoted are valid at the time of booking only.

What other fees am I likely to incur by making a booking?

No additional fees will be incurred at the time of booking. We do not charge any debit or credit card fees, nor booking fees. However, a £2.00 fee will apply to all cancellations / amendments.

Contact the airport and we’ll do everything we can to help. Please call +44 (0) 28 7181 0784 (Extension 201) or email parking@cityofderryairport.com.

What payment methods are accepted?

There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.

Is my payment secure?

Our website uses gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies. This is the highest level of SSL security available.

How do I know if my booking has worked?

You will receive a confirmation email from us with a booking reference / ticket for your booking, which you should print out and bring to the airport when you park your car. If you do not receive the email, please log onto the system using your email address and password: https://prebook.cityofderryairport.com

Alternatively, contact the City of Derry Airport Customer Service Desk on +44 (0) 28 7181 0784 or email parking@cityofderryairport.com.

My booking is showing a PREAUTH status?

If your parking booking shows as PREAUTH, please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. Please do not make another booking or your booking could be duplicated. If you do not receive your booking confirmation within 1 hour after booking, please email parking@cityofderryairport.com.

My booking is showing a pending status?

If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please do not make another booking or your booking could be duplicated.

What do I do if I have not received my booking confirmation?

If you have not received your booking confirmation email within 1 hour after booking, please first check your email spam/junk folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on +44 (0) 28 7181 0784 or email parking@cityofderryairport.com.

Can I amend / cancel my booking if my plans change?

Some tariffs cannot be cancelled for a refund. If you have booked a flexible product you can amend or cancel this up to 24 hours before your previously expected arrival at the car park. A £2.00 fee will apply to all cancellations / amendments.

Can I bring a different car to the one I originally booked?

Yes, but you must amend your booking before you arrive at the airport by using the Manage my Booking page:https://prebook.cityofderryairport.com.

Are there any size restrictions for vehicles?

There are no height restrictions at the City of Derry Airport car park, but the length and width of your vehicle must not exceed the size of one standard parking space. If your vehicle does exceed a standard size vehicle then please contact the airport in advance of making your booking so we can ensure we have a space available for you. Please email parking@cityofderryairport.com.

Do I need to hand my keys in?

All our car parks are self-parking facilities meaning there is no requirement for you to hand over your keys.

Is there a bus service between the terminal and the car park?

No, our car park is conveniently located directly outside the terminal entrance and exit. Due to the very close proximity of the car park there is no requirement for a bus.

What do I do when I get to the car park if I have pre-booked my parking?

When pre-booked passengers arrive at the car park the barrier will open automatically after the camera has read your vehicle number plate. A ticket will also automatically be produced, please take your ticket and hold on to the ticket as you will need this ticket to exit the car park. Use this ticket to exit the barrier on your pre-booked exit date.

If the barrier does not open automatically and you have pre-booked your parking, please push the intercom button and the Customer Services desk will look into the issue. Don’t press the button to issue a new pay as you go ticket as this will cancel your pre-booked ticket.

What happens if I need to extent my pre-booked car parking while my car is parked in the car parked? 

When you return to City of Derry Airport, use the ticket that was automatically issued for you when you entered the car park. Insert the ticket into the parking ticket machines onsite. The machine will calculate the additional days you have stayed and you will be able to make payment and use the ticket to exit the car park.

If you experience any problems, please do contact our Customer Service Team.

What happens when I entered the car park and I have not pre-booked online? 

If you have not pre-booked your parking, please arrive at the car park and press the button to issue a ticket. A ticket will be produced for you, please take your ticket and hold on to the ticket as you will need this ticket to exit the car park.

When you return to City of Derry Airport, use the ticket you issued when you entered the car park. Insert the ticket into the parking ticket machines onsite. The machine will calculate the days you have stayed, your parking fee and you will be able to make payment. The ticket will be returned to you and you need to use the ticket to exit the car park.

What happens when I return from my trip?

Once you return from your trip you must enter the tickets you received on entering the car park into the exit barrier to exit. This does not work with vehicle recognition. If there are any problems, please press the help button and a member of the Customer Service team will help you.

What happens if there is a problem with my car while it is in the car park and I cannot drive it out?

You should immediately arrange for a recovery / roadside repair, and contact a member of our customer service team at the Airport Customer Service Desk. A recovery vehicle will be permitted into the car park to service your vehicle. Please note, for vehicle recovery City of Derry Airport needs to be advised by email, if possible, that the car is being removed from the car park by a recovery vehicle and that all parking fees have been paid.

What if my car gets damaged in the car park?

This is highly unlikely, however, if it does happen then you must immediately report this to the Terminal Service & Security Manager or a member of staff at the Airport Customer Service Desk. Please note our terms and conditions regarding damage to vehicles parked in the airport car park. You must not leave the car park without reporting the incident – failure to do so will result in any claims being invalidated.

What if my return flight is late?

Our car parking prices are structured on a daily basis so if you return later than expected, but within the same day, then you may leave the car park with the same car parking ticket. If for any reason you are later than expected, and the time period is longer than 24hrs then please speak to a member of staff at the Airport Customer Service Desk who will charge you for the additional time.

How do I register a complaint or comment?

If you would like to register a complaint or feedback on your parking experience at City of Derry Airport, please email parking@cityofderryairport.com.

To avail of discounted rates passengers are advised to pre-book car parking online.  Pre-booking must be made a minimum of 4 hours before parking is required.  You can pre-book your car parking space here using our online booking system leaving you with peace of mind before your journey.

When pre-booked passengers arrive at the car park the barrier will open automatically after the camera has read your vehicle number plate. A ticket will also automatically be produced, please take your ticket and hold on to the ticket as you will need this ticket to exit the car park. Use this ticket to exit the barrier on your pre-booked exit date.

If the barrier does not open automatically and you have pre-booked your parking, please push the intercom button and the Customer Services desk will look into the issue. Don’t press the button to issue a new pay as you go ticket as this will cancel your pre-booked ticket.

City of Derry Airport car park has a total of 500 Pay-On-Foot spaces and is located adjacent to the main terminal building . The secure car park is covered by 24-hour surveillance and is locked down each evening.

Parking is not permitted in the Set Down or Pick Up areas or on the access roads. Illegal parking in these areas may lead to vehicles being clamped. Removal of the clamp will incur a minimum charge of £50.

Customers who have not pre-booked online must pay all car parking charges before returning to their vehicle, parking charges cannot be paid at the exit barrier in the car park . There are two automatic pay-stations located outside the main terminal exit door and one automatic pay-station located at the rear of the car park – these accept notes and coins (both Sterling and Euro) and all major credit/debit cards.  There is also a manned pay station at the airport Customer Service Desk for your convenience.

To avail of discounted rates passengers are advised to pre-book car parking online.

The car park will be locked and secured during periods when the airport is closed. If you require out of hours access to retrieve your vehicle (see airport opening times), please contact the Airport Customer Services on: +44 (0) 28 7181 3302 during normal operating hours, in advance where possible, and we will plan to accommodate your request.

The car park will be locked and secured during periods when the airport is closed.

Airport opening times (please note, these times are subject to change):

Disabled parking bays for disabled badge holders are provided in the main car park, sited between the main gate and the terminal building.  Should assistance be required once parked, getting from the car park to the terminal building, our dedicated customer service will be available to assist you and can be contacted via a telephone point in the car park.

Drop Off / Pick Up ONLY:  Vehicles displaying a blue disabled badge dropping off or picking up passengers can avail of complimentary car parking for the first two hours with normal rates applying after this time expires.  Drivers wishing to avail of this service must display the appropriate badge and must park in the designated bays in the main car park.  Further information may be obtained from the airport Customer Service Desk.

FIRST 2 HOURS FREE WITH NORMAL RATES APPLIED THEREAFTER is only available to customers dropping off or picking up passengers from the airport.

There are a number of ecarNI charging zones near City of Derry Airport, and a total of 334 public charge points across Northern Ireland for any passengers travelling from afar. These can be found on www.ecarni.com or www.zap-map.com which identifies the location of all charging points (including private).

All public charge points on the ecarNI network in Northern Ireland and the ESB ecars network in the Republic of Ireland are interoperable at present and can be accessed using the ecarNI Access Card.

Updated car parking tariff at City of Derry Airport – Effective from 1st April 2023

Pre- Booked Rates

Annual Pass

All annual passes come with entry to Business Lounge and Fast Track Security unless requested as parking only

Lost tickets will be charged a minimum charge of one full day (currently £17.00). Automatic Number Plate Recognition will be used to determine your entry date and time. In addition, customers may be asked to produce evidence of their flight details to ascertain the date and time of their arrival and departure so that accurate charges can be levied.

Important Note – Disputes:

Our Customer Service Staff do not have any discretion to either reduce or waive parking charges.

In the event of a dispute any amount due must be paid in full and details of the claim sent in writing to:

Operational Manager,

City of Derry Airport,

Airport Road, Derry, Co. Londonderry,

Northern Ireland.  BT47 3GY