Special Assistance

Pre -notification should be made at the time of booking the ticket.  Contact your airline for more information.

Alternatively, passengers may also contact Customer Services at CoDA by:

Telephone: 02871 810784 (Extension:201)

Email: info@cityofderryairport.com

Before you travel make sure that you have insurance which covers your equipment needed for the journey

Public transport to/from airport
City of Derry Airport is served by Translink.  Please click on the link for more details on Translink services to and from the airport:  http://www.translink.co.uk/Services/Ulsterbus-Service-Page

Taxis
City Cabs are the official Airport Taxis and they are located outside the terminal building: http://www.citycabsderry.com/home

Car parking
The most competitive rates for car parking at the airport can be obtained when you prebook online. To pre-book your car parking online, please visit: parking@cityofderryairport.com

CoDA provides designated points of arrival and departure for passengers requiring assistance at the following locations:

For passengers requiring assistance who present themselves at the airport with an electric mobility aid, a process has been put in place to ensure the safe carriage of their aid as specified in the CAA’s safety notice SN-2012/003: Safety Requirements Applicable to the Carriage of Electric Mobility Aids. If the PRM uses an airport wheelchair their mobility aid will be tagged and removed for loading in the hold. If the mobility aid is electric the agent is required to attach the electric mobility aid tag as detailed in SN-2012/003.

An ambulift is available to convey passengers and wheelchairs up to/from the aircraft door. This makes for a smooth, efficient and convenient boarding/disembarking for passengers.

Wheelchairs are available and should be requested with your airline/tour operator when booking your flight and this information is sent directly to CoDA. Wheelchair users are able to stay in their seat until boarding at the aircraft. Your wheelchair or an airport wheelchair will be available at the aircraft side as soon as you disembark.

Please note that whilst the airport provides wheelchairs on request to all passengers, each airline will have a different policy on the handling of wheelchair passengers. For further information passengers are advised to check with the airline prior to booking.

Assistance dogs are accepted for travel within the UK. When assistance dogs are travelling outside the UK, the dog must be registered with The Pet Travel Scheme (PETS). Approval for the assistance dog to travel is required from the airline and holiday destination. For advice on flying with your assistance dog please contact:

the dog must be registered with The Pet Travel Scheme (PETS). Approval for the assistance dog to travel is required from the airline and holiday destination. For advice on flying with your assistance dog please contact: The Civil Aviation Authority, in co-operation with UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility. We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure from, and on arrival back at, a UK airport. To give your important feedback, please visit: www.surveymonkey.com/s/PRMUK

https://www.gov.uk/take-pet-abroad

Before you travel make sure that you have insurance which covers your equipment needed for the journey

For more information you can view the European Commission video on the rights of passengers: https://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm

On 28^th November 2017, Autism NI provided Autism Impact Award training to front line staff at City of Derry Airport. In addition to our staff completing this very worthwhile course, our front-line supervisors were awarded an AQA qualification, making them Autism Awareness champions.

By completing the Autism Award, our organisation is committing to:

Click here for more information on Assistance for Passengers with Hidden Disabilities

To ensure that CoDA meets its obligations under Regulation (EC) No.1107/2006: Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air, CoDA liaises regularly with the Consumer Council for NI (CCNI).

The CCNI protects and promotes the interests of passengers travelling to, from or within Northern Ireland and provides regular feedback from organizations representing local Disabled Groups. This includes identifying areas where further changes or improvements could be made. CoDA undertakes implementing any recommendations provided by the CCNI on improving our services to ensure we are doing our utmost to meet the needs and requirements of anyone with a disability travelling through our Airport.

On 15th November 2022, the CCNI invited organisations to visit CoDA, to work with us to develop and improve the service that passengers with disabilities and Hidden Disabilities receive when travelling through our airport. This included conducting an audit of the CoDA website to investigate any areas for improvement to enhance the user experience for any online visitors with any form of disability.

The organisations represented included:

CoDA held a follow up Accessibility Forum on 22nd June 2023 – please see the meeting minutes below.

The next meeting will be in November 2023 which will take the form of a visit to the airport.

ASpace2 is a nurse-led community initiative in Eglinton which supports people with learning disabilities and physical and sensory disabilities. Located just 3.3 miles from City of Derry Airport, ASpace2 provides a Multi-sensory Centre which creates a nurturing environment and offers a wonderful range of sensory experiences, therapeutic and developmental opportunities, and support to visitors.

City of Derry Airport is proud to work with this organisation in providing a local safe haven for passengers with these types of disabilities and their families or carers seeking relaxation before departing on a flight or providing a place of refuge after arriving at the airport, particularly if there is a long onward journey from the airport.

ASpace2 also encompasses a friendly coffee shop and up-cycling furniture workshop and saleroom in addition to the Multi-sensory Centre on-site.

The opening hours are as follows:

For more information or to book a place at ASpace2, please visit the ASpace2 website or call the centre directly on 028 7181 3607. Please note, all sessions must be booked in advance.

Changing facilities are available in the Terminal Building for passengers regardless of their access needs or disability or reliance on the assistance of carers or specialist equipment, can use a toilet facility with dignity and hygienically.

Further details can be found at Changing Places

If you have any issues please do not hesitate to contact our Customer Services team.

Airport Customer Services:

Telephone: 028 71810784 extension: 201
Email:  info@cityofderryairport.com

The UK government Code of Practise for access to air travel for disabled people may be found at www.dft.gov.uk.

The Airport opening hours vary from day to day. We recommend you contact :02871 810784, Extension: #201 or alternatively please e-mail us: info@cityofderryairport.com

CoDA welcomes any feedback you may have about the assistance provided (comments, complaints or compliments). This feedback can be made in writing via the feedback section of the website; by post or by e-mail.

Please contact our dedicated Customer Services Manager at City of Derry Airport, CoDA Operations Ltd, Airport Road, Eglinton, Derry-Londonderry, Northern Ireland, BT47 3GY.

Telephone:  + 44 (0) 2871 810784

In the case of a complaint being made, an acknowledgement will be sent within 5 working days. A thorough investigation will follow within the next 10 working days. The complaint should be fully responded to within 28 working days.

Car Park Transfer and access to/from Terminal

All passenger facilities are located on the ground floor. CoDA provides services and assistance, including:

Customers presenting their Blue Badge at the designated assistance point can avail of 2 hours complimentary parking.

If you should wish to use your Blue Badge when you reach your destination, our staff at the Customer Services Desk will provide you with a temporary Badge. This temporary badge must be placed in your vehicle where it is clearly visible until your return; enabling you to take your official Badge on your onward journey.