When is the latest I can make a booking?

12 hours before you arrive and expect to enter the car park. Some tariffs will not be available at such short notice though so for the best prices we encourage you to book early.

When is the earliest I can make a booking?
12 months before you expect to enter the car park. Booking this early will enable you to get the best prices, but book a flexible tariff if your plans might change – some tariffs cannot be cancelled for a refund.

How do I book disabled parking?
CoDA do not differentiate the pre-book car parking product for disabled users. If you require help or assistance by airport staff then please contact the Airport Customer Service Desk on +44 (0) 28 7181 0784.

How are your prices calculated?
Our prices are based on a rate for every 24 hour period your car is in the car park, or part thereof.

What payment methods are accepted?
We accept most major credit and debit cards, i.e. Visa, MasterCard.

Is my payment secure?
Our website uses “gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies.  This is the highest level of SSL security available.

Why can’t I get a quote for the dates I’m looking for?
There may not be any pre-bookable spaces left, or your stay duration is outside of the minimum and maximum periods, or one of your entry/exit times is outside of the times of operation of our car park.  Please email us and we will be happy to assist you:  parking@cityofderryairport.com

How do I know if my booking has worked?
You will receive a confirmation email from us with a booking reference/ ticket for your booking, which you should print out and bring to the airport when you park your car. If you do not receive the email, please log onto the system using your email address and password:  https://prebook.cityofderryairport.com

Alternatively, contact the Airport Customer Service Desk on +44 (0) 28 7181 0784 or email us parking@cityofderryairport.com and we will be happy to assist you.

Can I amend / cancel my booking if my plans change?
Yes, up to 24 hours before your previously expected arrival at the car park.  A £2.00 fee will apply to all cancellations / amendments.

Can I bring a different car to the one I originally told you I would bring?
Yes, but you must tell us my amending your booking using the “manage my booking” page:  https://prebook.cityofderryairport.com

Are there any size restrictions for vehicles?
There are no height restrictions at our car park, but the length and width of your vehicle must not exceed the size of one standard parking space. If your vehicle does exceed a standard size then please contact the airport in advance of making your booking so we can ensure we have a space available for you, by emailing us: parking@cityofderryairport.com

What do I do when I get to the car park?
When you arrive at the car park drive up to the entrance barrier, our vehicle recognition system will read your number plate and a ticket will be issued before the barrier automatically opens.  You must take the ticket and hold onto it for your return as this ticket must be inserted at the exit barriers to permit exit.

If for any reason a ticket is not issued and the barrier does not open automatically, then please press the intercom and speak to a member of our team who will be more than happy to assist you. Please note you will need your booking reference, passport or drivers licence as proof of identity to validate the booking.

What happens when I return from my trip?
Once you have returned from your trip simply drive to the exit barrier where the car recognition system will read your car registration plate and once authorised the exit barrier will lift automatically.  If for any reason this does not happen please press the help button and a member of the Customer Service Team will help you.

Is there a bus service between the terminal and the car park?
No, our car park is located directly outside the terminal entrance and exit.  Due to the close proximity of the car park there is no requirement for a bus.

What happens if there is a problem with my car while it is in the car park and I cannot drive it out?
You should immediately arrange for a recovery / roadside repair, and contact our a member of our customer service team at the Airport Customer Service Desk.  A recovery vehicle will be permitted into the car park to service your vehicle.

What if my car gets damaged in the car park?
This is highly unlikely, however, if it does happen then you must immediately report this to the Customer Service Manager or a member of staff at the Airport Customer Service Desk.  Please note our terms and conditions regarding damage to vehicles parked in the airport car park. You must not leave the car park without reporting the incident – failure to do so will result in any claims being invalidated.

What if my return flight is late?
Our car parking prices are structured on a daily basis so if you return later than expected, but within the same day then you may leave the car park with the same car parking ticket.  If for any reason you are later than expected, and the time period is longer than 24hrs then please speak to a member of staff at the Airport Customer Service Desk who will charge you for the additional time.

When / how often do your prices change?
We always monitor our car parking prices and they can be changed at any time. Prices quoted are valid at the time of booking only.

What other fees am I likely to incur by making a booking?
No additional fees will be incurred at the time of booking.  We do not charge any debit/credit card fees, nor booking fees.

What do I do if my flight is cancelled or there are other problems on the day?
Contact the airport and we’ll do everything we can to help, please email us at parking@cityofderryairport.com or contact us by telephone:  02871 810784.


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