Special Assistance

Click on the link to view:  City of Derry Airport PRM Quality Standards

At City of Derry Airport, (CoDA) it is our aim to promote effective customer services within a safe environment and to meet and exceed the needs and expectations of all our air carriers.  It is our mission to recognise the individual needs of each of our customers and ensure we exceed their expectations when travelling with us.

All passenger facilities are located on the ground floor.  CoDA provides services and assistance, including:

  • Dedicated spaces within our car parking facility with low level kerbs and ramps in close proximity to the terminal entrance;
  • Concessions on car parking fees for Disabled Badge holders;
  • Toilets adapted for special assistance customers throughout the terminal;
  • Hearing point – Induction loop for hearing impaired
  • On-line viewing of the video
  • Dedicated Help Point situated at the Information Desk;

Ambulift

An ambulift is available to convey passengers and wheelchairs up to the aircraft door. This makes for a smooth, efficient and convenient boarding/disembarking for passengers.

Wheelchairs

Wheelchairs are available and should be requested with your airline/tour operator when booking your flight. They will then send this information through to the airport direct. You will be able to remain in your wheelchair until you are at the aircraft for boarding. Your wheelchair or an airport wheelchair will be available at the aircraft side as soon as you disembark.

Please note that whilst the airport provides wheelchairs on request to all passengers, each airline will have a different policy on the handling of wheelchair passengers.  For further information passengers are advised to check with the airline prior to booking.

Information on how to complain

CoDA welcomes any feedback you may have about the assistance provided (comments, complaints or compliments).  This feedback can be made in writing via the feedback section of the website; by post or by e-mail.

Please contact our dedicated Customer Services Manager:

City of Derry Airport, CoDA Operations Ltd, Airport Road, Eglinton, Derry-Londonderry, Northern Ireland, BT47 3GY.

Telephone:  + 44 (0) 2871 810784

In the case of a complaint being made, an acknowledgement will be sent within 5 working days. A thorough investigation will follow within the next 10 working days. The complaint should be fully responded to within 28 working days.