Passengers with Reduced Mobility

Click on the link to view:  City of Derry Airport PRM Quality Standards 2013

 

At City of Derry Airport, (CoDA) it is our aim to promote effective customer services within a safe environment and to meet and exceed the needs and expectations of all our air carriers.  It is our mission to recognise the individual needs of each of our customers and ensure we exceed their expectations when travelling with us. 

CoDA provides services and assistance, including:

  • Dedicated car parking spaces in our car park with low level kerbs and ramps and in close proximity to the terminal entrance.
  • Concessions on car parking fees for Disabled Badge holders
  • All passenger facilities are located on the ground floor
  • Toilets are adapted for disabled or incapacitated customers in the terminal concourse, the departure lounge and in international arrivals hall. 
  • Hearing point – Induction loop for hearing impaired
  • On-line viewing of the video
  • A dedicated Help Point for passengers situated at the Information Desk within our  check-in hall.
  • Wheelchairs are also available on request. 

Please note that whilst the airport provides wheelchairs on request to all passengers, each airline will have a different policy on the handling of wheelchair passengers.  For further information passengers are advised to check with the airline prior to booking.

Wheelchairs are available on request. Where possible, these should be arranged in advance preferably at the time of booking, or at any time prior to arrival at the airport.

Note: A new European regulation will guarantee more rights passengers with reduced mobility when they travel by air.  Nearly one in five Europeans can require assistance for travelling or communicating.  From 26 July 2008, these people will have the right to assistance and certain services in all European Union airports, as well as on board aircraft operating throughout European territory.

  • On-line viewing of the video
  • A Help Point for passengers who have made their way into the terminal is situated at the Customer Service Desk.
  • Departing passengers requiring Travel Assistance should attend the appropriate check-in desk before the minimum check-in time, as stipulated by the airline or holiday company, with the appropriate travel documents.